How can we help?

Please check your Spam or Junk folder first. If you find it there, mark it as "Not spam" to ensure future emails land in your inbox. Verification codes expire after 5 minutes — click Resend if needed. If you still can't receive emails, contact info@neighborshare.au.

Email changes currently require contacting support (info@neighborshare.au). We verify your identity via your original email before making any changes.

Free accounts require a deposit for each rental (set by the owner). Members ($9.99/month) enjoy zero-deposit borrowing, unlimited listings, and unlimited task posts.

To protect both parties' privacy, contact details are hidden until the deposit is paid. Once your deposit is confirmed, the platform automatically unlocks full contact details for both parties. This also protects your personal information from strangers.

Pickup photos (minimum 2: full view + brand label) are critical to protecting yourself. If the owner claims damage at return, the platform compares pickup and return photos to arbitrate. Without pickup documentation, the platform cannot intervene on your behalf.

Cancel 48h+ before pickup: full refund including deposit. Cancel within 48h of pickup: first day's rental fee is non-refundable; deposit refunded in full. Cancel after rental starts: charged for days used; remaining rental refunded; deposit returned after confirmed return.

If a task expires without being accepted, the escrowed funds remain safely held. You can find the expired task in My Tasks, edit it, and republish without paying again. Your escrow automatically extends to the new validity period.

This is an Australian legal requirement. Anyone working with children in a paid or volunteer capacity must hold a valid Working with Children Check (WWCC). We enforce this to protect task posters and children. Apply for a WWCC through your state government website.

Once the task poster confirms completion, funds (minus 15% platform fee) are automatically released to the helper. If the poster doesn't respond within 48 hours, a reminder is sent. After 72 hours, our support team steps in to resolve.

Tool rentals: 12% platform fee on owner earnings. Tasks: 15% on task payment. Membership: $9.99/month, includes deposit-free borrowing.

After the owner confirms satisfactory return, the deposit is processed within 24 hours. Depending on your bank, funds typically appear within 3–5 business days.

If you caused damage: select "Has damage" in the return flow, upload photos and provide an explanation. Being upfront helps fair arbitration and may reduce compensation amounts. If it was pre-existing: your pickup photos are your proof. Always document existing damage at pickup.

1. Owner submits damage photos and a claim. 2. Support team compares pickup and return photos. 3. Both parties receive the arbitration outcome within 3 business days. 4. Compensation is deducted from the deposit; amounts exceeding it are the borrower's liability.

Our team reviews all listings within 24 hours of submission. Once approved, your tool goes live automatically and you'll receive an email confirmation. If there's an issue (e.g. unclear photos, incomplete info), we'll email you to update and resubmit.

Yes! If you don't upload a manual, we search for an official manual link based on your brand and model, and display it on the tool's detail page for borrowers. This is completed within 48 hours of listing approval.